Privacy Policy

1. Introduction

Vortex Express Car Wash ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt in to receive SMS/text messages and email communications from us.

2. Information We Collect

When you opt in to our SMS and email messaging programs, we may collect:

• Mobile Phone Number: The phone number you provide to receive text messages
• Email Address: The email address you provide to receive email communications
• Opt-In Consent: Records of your consent to receive messages
• Message History: Records of messages sent to and received from you
• Name and Contact Information: If provided during sign-up

3. How We Use Your Information

We use the information we collect to:

• Send you SMS and email messages you have consented to receive
• Respond to your inquiries and provide customer support
• Send appointment reminders and service notifications
• Provide updates about your account or services
• Send promotional messages (only if you have opted in)
• Comply with legal obligations

4. No Sharing of Mobile Information for Marketing Purposes

We will not share, sell, rent, lease, or trade your mobile phone number, email address, or any personal information collected through our SMS and email programs with any third parties for their own marketing or promotional purposes. This applies to all transfer methods — we do not share this information with affiliates, partner businesses, or any other entity for marketing purposes, whether or not money changes hands.

Text messaging originator opt-in data and consent will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, only with the third-party vendors that help us deliver our messaging services — including but not limited to messaging platform providers and phone carriers — and only as needed to operate the program.

5. Limited Disclosure to Service Providers

We may share your information only with trusted service providers who assist us in operating our messaging programs, such as:

• SMS platform providers (for message delivery)
• Email service providers (for email delivery)
• Customer support contractors
• Technical support services

These service providers are contractually obligated to:

• Use your information only for providing services to us
• Maintain the confidentiality of your information
• NOT use your information for their own marketing purposes

6. Opt-In Data and Consent Protection

Your consent and opt-in data will not be shared with any third parties for purposes unrelated to providing our messaging services to you. Your opt-in information is kept strictly confidential.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage and transmission
• Access controls limiting who can view your information
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. These technologies include:

• Essential Cookies: Required for the website to function properly (e.g., session management, security)
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
• Functional Cookies: Remember your preferences and settings to enhance your experience

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website. We do not use cookies to collect personal information for marketing purposes, and cookie data is never shared with third parties for advertising.

9. Data Retention

We retain your information for as long as necessary to provide our SMS and email services to you and comply with legal obligations. If you opt out, we will retain only the minimum information necessary to honor your opt-out request and comply with legal requirements.

10. Your Rights

You have the right to:

• Opt Out: Stop receiving messages at any time by texting STOP or clicking unsubscribe in emails
• Access: Request information about what data we have collected
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)

11. How to Opt Out

You can opt out of receiving messages at any time:

• Text STOP: Reply STOP to any SMS message
• Email Unsubscribe: Click the unsubscribe link in any email
• Email: Contact us at contact@vortexexpresscarwash.com

12. Children's Privacy

Our SMS and email programs are not intended for individuals under 18 years of age. We do not knowingly collect information from children under 18.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: